Senior Systems Integrator / Director of Information Technology
Mnemonic Computer Solutions · Remote (Oak Park) · 23 years, current
- Senior technician, administrator and systems integrator for an MSP managing roughly 400 to 500 endpoints
- Technical lead for a four-person team
- Escalation point for the hardest network, identity and infrastructure problems
- Evaluates, learns and onboards new products and platforms for the MSP and its clients
- Manages on-premises and cloud infrastructure across the client base
- Led the rollout of Claude to the tech team, including every MCP server, skill and integration behind it
Leadership and responsibilities
Leadership and business
- Technology authority: architecture, tooling and vendor choices route through me, and I advise leadership on hiring and business planning
- Team standards: built the SOPs, runbooks, escalation paths and knowledge base practices that let any tech pick up any ticket
- Scoping and proposals: scope and price client projects and write the proposals and statements of work behind them
Security and compliance
- Security baseline: MFA rollout, Conditional Access policies and EDR standards across the client base
- Incident response: lead account compromise investigations from containment through remediation to the final report for client leadership
- Compliance: cyber insurance questionnaires, audits and the requirements that come with legal and financial clients
- Policy: write acceptable use, password and access, and AI acceptable use policies
Projects
- Migrations: on-premises to cloud, email platform moves, file servers to Egnyte or SharePoint, and tenant-to-tenant transitions
- Office moves and buildouts: cabling, network and phone systems for new and relocated offices
Signature project: American Film Market
Client: Independent Film & Television Alliance (IFTA) · annual event since 1981 · 23 consecutive years
The American Film Market is one of the largest film business events in the world. It isn’t a festival, it’s a marketplace: every November, thousands of producers, distributors, sales agents and financiers from more than 70 countries come together to finance, license and sell independent films. It was founded in 1981 and is run by IFTA, the trade association for independent film and television.
Sole architect, planner and on-site lead of the entire IT operation for a major international trade show. It’s a multi-month build on an immovable deadline, planned, documented and executed end to end every year.
Where the show has lived
To 2022
2023
2024
Now
Loews Santa Monica Beach Hotel
Le Méridien Delfina
Palms Casino Resort
Fairmont Century Plaza
Santa Monica · our longest-running home
Santa Monica
Las Vegas · first AFM outside LA
Century City · since 2025, year two in 2026
At the Fairmont, screenings run in the AMC theater at the Westfield Century City mall next door.
Moving three times in three years was the toughest stretch of the project. The Delfina and the Palms were one-year venues that weren’t designed around a show of this shape, so each move meant a new network design, a new office layout and a new venue IT team to work with, all on the same fixed deadline.
Budgets have tightened at the same time. On-site prep time at the hotel has been cut, overtime is limited and the crew is smaller, so a smaller team has to deliver the same build in less time. That puts even more weight on the planning and the runbook, so every hour on site counts.
Planning and design
- Own the annual IT plan: inventory, timeline, staffing, vendors and the full runbook
- Size and stage equipment for about 20 year-round staff and 50 to 60 peak users
- Seasonal ramp from July: onboard and offboard returning and new seasonal staff
Site build
- Coordinate a whole-hotel conversion: guest rooms become staff and exhibitor offices, plus a rented theater for screenings
- Define network requirements with hotel and theater IT in facilities we don’t own
- Engineer around the constraint that ballrooms and third-floor staff rooms share one subnet
Imaging and deployment
- Author the annual golden laptop image that the rental vendor clones, so each user deploys in minutes
Cutover, show and leadership
- Lead the office-to-hotel cutover and run systems for the duration of the show
- Direct a team of three and coordinate Admin and Production departments without formal authority
Demonstrates: fixed-deadline project planning, vendor and venue coordination, network architecture in non-owned facilities, mass imaging and deployment, documentation discipline and on-site leadership.